Customer reviews of The Car Arena Trade Centre

By Anonymous on 02 May 2026 | Purchase not verified

I don’t usually leave reviews, but this place genuinely deserves one. From the moment I arrived, the whole experience felt relaxed and straightforward, no pressure, just honest conversation.What I appreciated most was how transparent everything was. They were upfront about the car, talked me through its history, and didn’t try to gloss over anything. It actually made me trust them more, which is rare when buying a car.The car was in great condition, drove perfectly, and was exactly what I was looking for. The whole process was quick but never rushed, and they made sure everything was sorted properly before I left.Really solid experience all round – I’d happily recommend and use them again.

By Anonymous on 01 May 2026 | Purchase not verified

Amazing service!Polite and helpful staff, extremely efficient. Made the process of buying a new car very easy. Nothing too much trouble.

By Anonymous on 01 May 2026 | Purchase not verified

great customer service⭐️⭐️⭐️⭐️⭐️Fantastic team at the car arena, no pressure to buy and were more then happy to answer any questions I had and provided me with all the relevant paperwork I needed, the team was friendly and approachable. The dealership was clean with well maintained high end cars. Would recommend to anyone for hassle free buying with a passionate dedicated team.⭐️⭐️⭐️⭐️⭐️

By Anonymous on 29 April 2026 | Purchase not verified

My experience with this garage was extremely poor, with repeated dishonesty and serious issues with the vehicle.I placed a deposit on a white Vauxhall Grandland X on 24th March and explained I needed it before 30 March. I was assured it would be ready. On 30 March, I was told it would be ready at 3pm, but after multiple calls and delays, I arrived to find the car wasn’t even MOT’d. I requested a refund due to the wasted time but was persuaded to continue with a promise of a 6-month warranty and a confirmed collection date of 3rd April. Despite further assurances, the car still wasn’t ready on collection day. I waited two hours while someone was speeding it in and out of the forecourt rushing to get it cleaned before finally taking it at 4pm.Within two days, the car developed a loud knocking noise. An independent mechanic found a major oil leak, a snapped and rusted coil spring, and a CV joint boot (which failed on the MOT) temporarily fixed with cable ties. I also confirmed that the garage had been informed of the oil leak before sale but chose to ignore it.I returned the car after just one week and requested a full refund. Shak, who sold me the car via the car arena, was initially refusing. He clearly has no idea about the consumer rights act, but I eventually received it. The car was relisted for sale within three days.I strongly recommend having any vehicle from this garage independently inspected before purchase. My only positive is Simon the sales advisor is lovely and tries to go above and beyond for the customers. It's a shame the other guys don't.

By Adrian P on 19 April 2026 | Purchase not verified

Very poor experience. I asked several basic questions about the car (number of owners, service history, timing chain, overall condition) and received no answers—only replies focused on price and finance.I was also informed of a £199 admin fee that was not clearly stated in the advert, which feels misleading.On top of that, I was told they wouldn’t provide further details about the vehicle until I confirmed the price was acceptable, which is not how a transparent sale should work.Overall, the communication lacked clarity and professionalism. I wouldn’t feel comfortable proceeding based on this experience.

By Robert S on 02 April 2026 | Purchase not verified

Really good experience with Peter at the car Arena. Bought a Tesla Model 3 from them and although they weren't experts in EV's, they got everything sorted with the car before I collected and answered my questions honestly. Minor damage to the wheels and paint were rectified and I can't fault Peter's service. A great experience.

By Anonymous on 03 December 2025 | Purchase not verified

My first impressions was wow!!! I’ve been to a number of car dealerships and frankly wasn’t given the time of day. Then I called Robbie at the car arena! Very polite. Had all the details of the car for me straight away. I left a deposit over the phone and the car was serviced before I arrived. On arrival the car was excellent all the way round and it was cleaned to perfection. BIG thanks to The Car Arena and their staff! Great team and great car selection!

By daniel b on 27 October 2025 | Purchase not verified

Robbie was really helpful from start to finish with purchasing my new veichle. very friendly and informative

By Chloe L on 10 October 2025 | Purchase not verified

10/10 - Just brought my Mercedes from here. Great communication, helped me with everything I needed to know. Kept me informed with the car, the service etc. Put deposit down and picked it up couple days after. Recommend 1000%. Robbie is quick with all communication, any questions he was there to answer! Thanks guys!

By Owen L on 11 September 2025 | Purchase not verified

Visited trade centre to be met by Robbie, we sorted all documentation out for a vehicle and deposit was taken he kept me informed and service was great. Unfortunately on this occasion I couldn’t buy the car but I recommend anyone who’s looking to buy a car gives this garage a try. Top people 👍🏻